Crafted Living delivered Australia wide

AUSTRALIA POST UPDATE regarding COVID19

    I can't remember the last time I got a handwritten letter in the mail so the other day I jumped online and ordered some postage stamps. I thought it might be nice to put pen to paper and send some handwritten letters during this lockdown time.

My thoughts seemed to coincide with an email update from Australia Post and how they were coping with COVID19 and how they are managing some of the hurdles it has presented. So just for you direct from Australia Post please find the updated info from Australia Post.

Please get in touch if you have any concerns regarding the postage of your goods in relation to COVID19, we are following the guidelines set in place and are here to help you stay safe and keep crafting.

xx Aunt Jenny and the team

April 24th 2020

Dear Customer,

At Australia Post, we are doing everything possible to keep delivering during the coronavirus pandemic. Almost all of our Post Offices are still open, while our posties and drivers are working to get parcels delivered to your customers.

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted. We are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in our network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online.

We appreciate the current delays are causing frustration and increased customer enquiries for both you and our contact centre. We have made some important changes to some of our tracking notifications to provide your customers with more information about the progress of their delivery.

We have a new notification - "We’ve got your delivery details" - which will now be the first notification sent to consumers when Australia Post has confirmed receipt of the manifest. We have also updated the "It’s on its way" notification to include information about delivery delays and refer customers to find out more detail on our website. Please click HERE to see the enhanced notification experience.

As a reminder, for information about changes to the letter service, up to date details on delays and impacts including any Post Office closures, please visit our website.

Our people continue to work tirelessly under difficult circumstances to support you and your customers so we appreciate your ongoing support in treating them with the courtesy and respect they deserve.

Thank you very much for your understanding and stay safe.

Kind regards,

Gary Starr
Executive General Manager
Business and Government